Terms of Service
Warehance Terms of Service
Effective Date: 07/24/2024
1. Introduction
Welcome to Warehance! These Terms of Service ("Terms") govern your access to and use of our website, application, and related services (collectively, the "Services"). By using the Services, you agree to be bound by these Terms and our [Privacy Policy]. If you do not agree, do not access or use the Services.
2. Eligibility and Account Responsibilities
2.1 Eligibility
You must be at least 18 years old and legally able to enter into these Terms.
2.2 Account Security
You are responsible for safeguarding your account credentials and for all activities under your account. Notify us immediately of unauthorized access.
2.3 Compliance
You agree to comply with all applicable laws, rules, and regulations.
3. Scope of Services
3.1 Features & Availability
Warehance offers inventory management, order processing, shipping integrations, and related automation tools. Features may change without notice. We aim for 24/7 availability but make no uptime guarantees.
3.2 Modifications
We may modify or discontinue features and functions at our discretion but will not materially reduce core functionality during your subscription term.
3.3 Third-Party Integrations
Integrations with platforms such as Shopify, Amazon, and others are subject to the terms of those services. Warehance is not liable for third-party service interruptions, errors, limitations, or downtime. You acknowledge that Warehance is not responsible for the performance, availability, reliability, or accuracy of any third-party services, including carriers, marketplaces, logistics providers, APIs, or other platforms integrated with Warehance. Any downtime, errors, rate inaccuracies, or service limitations of such third-party providers are outside our control and liability.
4. Fees, Billing, and Refunds
4.1 Subscription Fees
Fees are outlined during onboarding or on our pricing page. All payments are non-refundable unless otherwise stated in a signed agreement.
4.2 Billing Terms
Payments are due in advance. Late or failed payments may result in suspension of Services. We may charge a reactivation fee upon resumption.
4.3 Auto-Renewal
Subscriptions auto-renew unless canceled with at least 30 days' notice before the end of the term.
4.4 Taxes
Fees exclude applicable taxes. You are responsible for paying any taxes associated with your use of the Services.
5. Acceptable Use and Prohibited Activities
You agree not to:
- Violate laws or third-party rights
- Access the Services in an unauthorized manner
- Interfere with the Services’ performance or security
- Submit or store sensitive data (e.g., health, financial, or government ID numbers) unless explicitly agreed in writing
6. Intellectual Property
6.1 Ownership
Warehance retains all rights to the Services, including software, content, and logos.
6.2 Feedback
Any feedback or suggestions are deemed non-confidential and may be used freely by Warehance.
6.3 User Content
You retain ownership of your data but grant us a limited license to use it as necessary to provide the Services.
7. Data Protection and Processing
7.1 GDPR/CCPA Compliance
You act as Data Controller; Warehance acts as Data Processor. We will process personal data only under your instructions and implement appropriate safeguards.
7.2 Data Access and Deletion
Upon termination, data access is available for 30 days. After that, we may delete your data unless legally obligated to retain it.
7.3 No Sensitive Data
You agree not to use the Services to store or process sensitive data without our prior written consent.
8. Disclaimers and Limitations of Liability
8.1 "As-Is" Services
The Services are provided "as-is" without warranties of any kind, express or implied.
8.2 No Indirect Damages
Warehance shall not be liable for indirect, incidental, special, or consequential damages including loss of profits or data.
8.3 Liability Cap
Our total liability under these Terms is limited to the lesser of $5,000 or the amount you paid in the twelve (12) months prior to the claim.
8.4 Third-Party Disclaimer
We disclaim all liability arising from third-party platforms, services, and integrations used in connection with the Warehance Services, including but not limited to shipping carriers, marketplaces, data aggregators, and fulfillment APIs. We provide access to such services only as a convenience, and your use of them is at your own risk.
9. Indemnification
You agree to indemnify and hold harmless Warehance and its affiliates from any claims or liabilities arising out of your use of the Services, violation of these Terms, or misuse of third-party integrations.
10. Termination and Suspension
10.1 By You
You may terminate your account at any time. Fees are non-refundable.
10.2 By Us
We may suspend or terminate your access for violations of these Terms, non-payment, or unlawful activity. For customers with 10+ stores, a 90-day transition period will apply upon termination.
11. Force Majeure
Neither party will be liable for failures caused by events beyond their control, including natural disasters, internet outages, government actions, or war.
12. Legal Terms
12.1 Governing Law
These Terms are governed by the laws of Oregon, USA. Disputes shall be resolved in courts located in Portland, Oregon, unless resolved via arbitration as agreed.
12.2 Entire Agreement
These Terms, our Privacy Policy, and any Order Forms constitute the entire agreement.
12.3 Severability & Waiver
If any provision is unenforceable, the rest remains in effect. No waiver is valid unless in writing.
12.4 No Third-Party Beneficiaries
These Terms create no rights for third-party beneficiaries.
12.5 Assignment
You may not assign your rights or obligations without our written consent.
13. Contact Us
For any questions regarding these Terms, contact us at [support@warehance.com].