Orders Aging Report: Stay on Top of Unshipped Orders
Stay Ahead of Delays with the Orders Aging Report
The Orders Aging Report gives you a complete view of unshipped orders, how long they’ve been sitting in your system, and the reasons preventing fulfillment. Easily distinguish between operational issues you can control and customer actions required to move orders forward—so you can keep fulfillment on track.
What’s New in the Orders Aging Report?
The report includes:
- Reason Filtering – Identify delays like unallocated inventory, account holds, missing shipping info, or custom hold types.
- Age Visualization – See interactive graphs that display order aging patterns by days old.
- Accountability Tracking – Distinguish between warehouse-controlled issues and customer-controlled holds.
- Breakdown Analysis – View order counts, percentages, average age, and potential revenue impact.
- Proactive Management – Spot orders nearing critical thresholds before they turn into complaints or SLA violations.
Why This Matters
Unshipped orders create customer frustration and operational strain. Without clear visibility into the reasons for delays, it’s hard to know where to focus your efforts. The Orders Aging Report helps you:
- Pinpoint the root cause of unfulfilled orders
- Separate warehouse issues from customer actions
- Prioritize orders at risk of becoming escalations
- Communicate proactively with customers about required steps
- Optimize processes by tracking systemic delay patterns
How It Works
From the Reports menu, select Orders Aging Report. Use filters to analyze orders by age or reason codes, and drill into categories like missing shipping information, inventory allocation, or account holds. Interactive graphs display the distribution of orders by days old, while breakdown tables highlight the scale and impact of each delay reason.
How You Can Use It Today
- Operational oversight – Monitor where fulfillment is stalling and take corrective action.
- Proactive communication – Notify customers when orders are held for payment, address, or account issues.
- Performance optimization – Identify recurring warehouse-controlled delays and refine your workflows.
- Trend analysis – Track order aging patterns over time to prevent systemic bottlenecks.
The Bottom Line
The Orders Aging Report gives you the visibility you need to reduce delays, improve communication, and optimize fulfillment speed. By clearly separating controllable issues from customer actions, you can focus on what matters most—delivering a better experience with every order.