Catch Shipping Issues Earlier with the Stalled Shipments Report

A shipment that's moving is easy to track. A shipment that stops moving is where the real work begins.

When tracking updates suddenly stop, warehouse and support teams are often left searching through carrier websites, spreadsheets, and order records to figure out what happened. By the time a customer reaches out asking where their package is, valuable time has already been lost.

The Stalled Shipments Report gives your team a centralized view of shipments that may need attention, helping you identify potential delivery issues before they become customer problems.

Know which shipments need attention

Instead of manually checking tracking statuses, the Stalled Shipments Report automatically identifies shipments that haven't received a tracking update within your defined timeframe.

Whether a package is delayed in transit, missed an acceptance scan, or simply stopped progressing through the carrier network, your team can quickly see which shipments require investigation.

Prioritize the biggest problems first

Not every stalled shipment carries the same level of urgency.

The report highlights the oldest stalled shipments first while providing key metrics such as average days stale and the percentage of shipments affected within your selected lookback window. This helps your team focus on the shipments most likely to impact customers.

Understand trends across your operation

Beyond individual shipments, the report helps uncover larger operational patterns.

Break down stalled shipments by carrier, service level, warehouse, destination, client, or shipment age to identify recurring issues. If one carrier, shipping service, or warehouse consistently experiences delays, you'll have the visibility needed to spot the trend and take action.

Investigate without leaving the report

When an issue is identified, your team can drill directly into the affected shipment to review tracking details, carrier information, and related order records.

With filtering, searching, and export capabilities built in, it's easy to investigate exceptions, collaborate with carriers, and prioritize follow-up work.

Stay ahead of customer questions

The best shipping issue is the one your customer never has to report.

By surfacing stalled shipments before they're discovered through support tickets, the Stalled Shipments Report helps warehouse teams respond faster, improve carrier accountability, and deliver a better post-purchase experience.